How To Fix PHED Prepaid Meter 'Rejected' Error When Trying To Recharge
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How To Fix PHED Prepaid Meter ‘Rejected’ Error in 3 Steps

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How To Fix PHED Prepaid Meter 'Rejected' Error When Trying To RechargeHow to fix the ‘Rejected’ error 

If you’re here because you’ve encountered a rejected error while trying to load a recharge token onto your PHED prepaid meter, you’re not alone. Many individuals are facing this issue currently, and I am here to help you resolve it step by step. In this blog post, I will walk you through the process of fixing the error and getting your meter up and running in no time.

Step 1: Access the PHED Token Self-Service Portal

The first step in resolving the rejected error on your PHED prepaid meter is to access the PHED Token Self-Service Portal. To do this, follow these instructions:

Visit the PHED Token Self-Service Portal by going to

Once on the portal, you will be prompted to enter your meter number in the designated field.

After entering your meter number, click on the ‘Search’ option to generate a TID Activation Token for your meter.

A TID Activation Token will be generated specifically for your meter, which is an essential component in resolving the error.

how to fix phed prepaid meter rejected error
Here’s what the TID activation token for your meter looks like

Step 2: Enter the Activation Tokens

Now that you have your TID Activation Token, you can proceed with entering it on your PHED prepaid meter to rectify the rejected error. Follow these steps carefully:

Begin by entering the first activation token you received into your meter.

Once you’ve entered the first activation token, press the ‘Enter’ key or the relevant button.

Next, enter the second activation token that was generated for your meter.

Press the ‘Enter’ key or the relevant button again.

As you complete these steps, you should notice an ‘Accepted’ notification appearing on the screen. This signifies that your activation tokens have been successfully entered and validated by the system.

Step 3: Load Your Recharge Token

With the ‘accepted’ notification displayed on your screen, you can now proceed to load your recharge token onto your PHED prepaid meter. This step is straightforward, and here’s how to do it:

Enter your recharge token in the provided space, typically a long sequence of alphanumeric characters.

Confirm the token you’ve entered to ensure it matches the one you received.

Finally, press ‘Enter’ or the designated button to load the recharge token onto your meter.

Congratulations, you’ve successfully resolved the rejected error on your PHED prepaid meter! By following these steps, you can quickly get your meter up and running, ensuring you have access to electricity without any further interruptions.

Remember that PHED may update its procedures and portal, so it’s essential to double-check the official website or contact customer service for the most up-to-date information and support. I hope this post has helped get your electricity supply back on track.

Please leave a comment if you find this helpful.

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4 Replies to “How To Fix PHED Prepaid Meter ‘Rejected’ Error in 3 Steps

  1. Hello. Thanks for the information. But please clarify this appropriate field part I’m to input the activation tokens. Is it on my device or on the meter? if the device, where exactly?

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